Industries
Each industry vertical faces its own distinct market challenges. However, the technology enablers for addressing these challenges share a large degree of commonality across different sectors. Our cross-industry experience and consultative approach allow us to bring fresh perspectives in the pursuit of evolving business models and delivering new growth. Our clients rely on us to help envision, operationalise and optimise solutions which deliver quality outcomes with superior customer experience.
FinTech
Transformation strategies across the FinTech sector include increased technology investment, collaboration with ecosystem partners and a focus on cyber-security. Investments in new technologies will help boost effectiveness and efficiency in regulatory compliance and reporting activities, development and delivery of new products and services and the management of emerging and evolving risks.
The demands seen across Consumer Banking include improved customer experience and greater engagement through digital channels, with new competition and low customer trust adding to margin pressures for traditional incumbents. Data security and the personalisation of experience remain key focus points for organisations, while improving customer protection and driving competition remain high on the regulatory agenda.
Energy
The Energy industry has seen disruption from technology, customer and policy/regulatory drivers which expose the sector to new and increasing risks as well as a new wave of opportunities such as connected homes and electric vehicle charging. Providers must now balance the enhanced observability and controllability of the grid afforded by new technologies, with other changes such as Distributed Generation and on-site storage which reside deep within the grid network, and ultimately outside of system control.
The Internet of Things (IoT) and digital grid deployments present greater opportunity at the organisational level in terms of the management infrastructure assets in real time and at a fraction of the traditional cost, creating a data-driven grid, and also at the consumer level through expanded data collection in technologies such as smart meters to improve the predictability of energy demands and overall experience. Changing consumer demographics and preferences are driving utilities to innovate their product and service offerings, while maintaining a focus on defending against cyber security attacks and addressing data privacy concerns.
Retail
Retail has seen perhaps some of the most drastic changes in terms of the shift organisations have needed to make in order to remain competitive. Digital channels and e-commerce have empowered consumers through greater price transparency, with convenience fast becoming a key influencer on consumer spending.
Technologies such as Augmented Reality for online shopping and the advent of digital stylists which are able to assemble preferred outfits by pairing algorithms and customer data to predict which clothes customers will want to wear drive a more personalised experience. Traditional retailers have a need to maintain concurrent channels to be able to serve consumers on their terms, often with physical constraints, by which the newer, digital-only challengers are less incumbered, ultimately with ramifications for profitability.
Education
Technology has proven an almost boundless facilitator for greater access to Education internationally through digital channels, both institutionally and individually driven. The personalisation of education delivery allows for Universities and learning institutions to tailor content and channels to suit the needs, abilities and objectives of the student. This allows for a shift towards student and industry centric learning, when compared with the curriculum driven learning, defying the ‘one-size-fits all’ methodology.
Classroom modernisation along with new digital tools, coupled with advanced analytics and cognitive systems, allow education providers to collect in-depth knowledge on students’ behaviour, interests and capabilities. This insight in-turn allows for greater engagement through the student lifecycle and enables the better provision of support for those who need it, in the most appropriate way, delivering higher rates of student retention and satisfaction with improved education outcomes.
Telecom
Telecom has observed a shift to almost universal internet connectivity across the developed world, unleashing a wave of new digital services, solutions and mechanisms for the instant distribution and consumption of content. Connectivity at such scale and pace through the evolution of 4G and 5G manifests in fast-changing customer expectations and continues to disrupt business models. Remote monitoring, site and identity access management all contribute to operational excellence and greater subscriber satisfaction. Blockchain solutions similarly offer benefits in terms of their application to improve security and reduce costs.
We work with clients to remove the burden associated with the management and optimisation of digital assets and content value chains, while leveraging new technologies such as IoT to reduce the burden of managing capital intensive physical assets such as telecommunications infrastructure.
Construction
Construction is a sector which stand to benefit extensively from technology innovation. Industry focused technology start-ups have set the stage to change that. New technologies are helping organisations to improve operational efficiencies and be more sustainable. With the inherent capital intensity of these industries, opportunities such as pre-emptive asset maintenance through the use of IoT devices can represent sizeable cost efficiencies through prolonged asset lifespan, greater availability and realtime visibility.
The right technological investments can bridge the productivity gap created by labour shortages and rising costs. The effective use of drones, 3D printing, Building Information Modelling, autonomous vehicles and artificial intelligent workers are fundamental to achieving greater operational efficiencies.
Travel
Customer experience remains the key competitive battleground across the Travel sector, specifically the ability to influence and improve it. Digital channels present the opportunity for organisations to transform into multi-dimensional retailers, offering products beyond their core business touchpoints of airports, hotels and restaurants. Mobile-centric strategies combined with wearable devices allow organisations to promote distribution to customers in-transit.
We help organisations to enhance customer loyalty and develop services such as AI-driven chatbots and personalisation of offers while expanding loyalty ecosystems through technology driven guest experiences. We enable our clients to grow capabilities which build exponentially from the baseline of loyalty rewards and affinity credit cards. Ultimately, travellers who feel as though they are valued and understood are more inclined to be receptive to up-selling and cross-selling.
